Responsible Gaming

Gambling can lead to financial loss. You protect your wellbeing by setting boundaries and using account tools responsibly.

• Treat betting as entertainment, not a source of income.
• Only risk money you can afford to lose; keep your finances protected.
• Set deposit, loss, and wager limits in your account. On 1win, these tools help you control spending.
• Plan time limits for playing and use reality checks to track your sessions.
• Do not chase losses; take a break instead.
• Avoid gambling when tired, stressed, or under the influence of alcohol or drugs.
• Review your transaction history to learn your patterns and adjust limits.
• Keep gambling separate from essential expenses such as rent, food, and education.
• Access and read the responsible gaming policy to understand the tools and your options.
• Accounts are for adults only; prevent minors from accessing devices and use parental controls.

Warning signs can develop gradually. Gambling addiction is a serious condition that needs attention and support.

• Constant thoughts about betting or planning the next play
• Increasing stakes to feel the same excitement
• Chasing losses or trying to recover money quickly
• Playing longer than planned and missing work, studies, or family time
• Hiding activity, lying about gambling, or secret accounts
• Borrowing money, selling items, or unpaid bills due to gambling
• Feeling irritable, anxious, or restless when not playing
• Repeated failed attempts to cut down or stop
• Using gambling to escape stress, low mood, or other problems
• Neglecting sleep, meals, or personal care because of gambling

Recovery starts with honest limits, structure, and support. Practical steps can reduce harm and help you regain control.

• Set deposit, loss, and wager limits in your account before you play.
• Enable session time limits and reality check reminders to manage playing time.
• Use a short time-out to pause gambling for 24 hours or more.
• Request self-exclusion for longer periods if you need a complete break. 1win will block access during this time.
• Turn off marketing messages and bonus notifications to reduce triggers.
• Keep a separate, fixed entertainment budget and do not use credit.
• Remove saved payment methods to add friction and slow impulses.
• Schedule gambling-free days and fill them with other activities.
• Avoid betting when upset, tired, or after drinking alcohol.
• Seek professional help or a helpline if limits are not enough.

Independent support can guide you through assessment, treatment, and ongoing care. These services offer confidential advice for India-based players.

• Tele MANAS (Government of India mental health helpline): Call 14416 or 1-800-91-4416, https://telemanas.mohfw.gov.in/
• iCALL (TISS): 9152987821, https://icallhelpline.org/
• AASRA: +91-9820466726, http://www.aasra.info/
• Gambling Therapy (global online support): https://www.gamblingtherapy.org/
• Gamblers Anonymous (international peer support): https://www.gamblersanonymous.org/ga/
• NIMHANS (mental health services, Bengaluru): https://nimhans.ac.in/

If you are concerned about addiction, you can contact support to request limits, time-outs, or self-exclusion. Your requests are handled confidentially and in line with our responsible gaming policy.

• 24/7 live chat in your account on the website and mobile app
• Email: [email protected]
• Help Centre contact form inside your account
• Responsible gaming requests through Account settings (limits, time-out, self-exclusion)